Frequently Asked Questions
COVID-19 Update

As a community, we are known for our resiliency and for working together through challenging times. As we navigate together through this crisis at hand, the health and safety of our community, and our employees always remain top of mind. In support of the Tri-State efforts (NY, NJ, & CT) to help increase social distancing our physical office in the heart of NYC will remain closed until Governors Cuomo, Lamont, & Murphy allow us to physically return to work. During this time, we apologize for any delay in our name change and photo shipments, but the entire team is working remotely to ensure orders are fulfilled & shipped in a timely manner. HitchSwitch will be here for you via email and live chat during normal business hours. We are currently in the process of figuring out how to transfer our phone system to our remote workers, and until we do service will be limited. As President Lincoln said in a time of great adversity: “The occasion is piled high with difficulty, and we must rise with the occasion. As our case is new, so we must think anew, and act anew.” When the pandemic has subsided, we will all come out on the other end stronger than before. Please stay safe & healthy during this unprecedented time in our history.