Name Change Basics (7)

How long will it take to change my name?

Timing of the name change truly depends on how you go about each step of the process.

For example: The first step will be updating your name with the Social Security Administration. If you go in person to submit the application we provide, you'll be able to begin submitting other applications 48 hours after the time of your visit. If you submit the application in the mail, you'll need to wait until you receive your new Social Security card in the mail (about two weeks) before submitting any other applications.

Generally speaking, you should be able to complete the entire process in two months.


How will this name change affect upcoming travel?

The thing to keep in mind with travel is that the name on your ticket must identically match the name on your photo ID.

If you booked in your maiden name, please hold off on submitting your passport until after you return (so that you can use it to board your flight). Keep in mind that in the meantime you can make all other applicable updates (i.e. Social Security update, Driver's License update).


Should my Marriage Certificate have my new name on it?


There are two basic types of Marriage Certificates. The first will only list both parties' current names. The second type will list both parties' current names and will also list the declared married names. If you weren't asked to declare a new married name, your Marriage Certificate will NOT list your new married name.


I've been married for 10+ years. Can I still use my Marriage Certificate to change my name?


As long as you have a valid marriage certificate physically in your possession, there is no time limit on when you can change your last name. While the average HitchSwitch client makes the change within 90 days of getting married, we have assisted many clients who have been married for five, ten, and even twenty years.



Submitting your HitchSwitch Order (9)

What address should I use?

The forms we provide will allow you to simultaneously update your name and your address. If you recently moved (or are planning a move in the near future), you'll want to list the new address so that you can "kill two birds with one stone".

Don't receive mail at your permanent address? Not a problem! When asked if you received mail at your permanent address, please select "No" and simply jot down your mailing address in the provided fields.


How do I indicate that I have an expired US Passport?

If your current (expired) US Passport was issued within the past 15 years, please indicate that you currently have a US Passport and that it was issued over one year ago.

If your current (expired) US Passport was issued over 15 years ago, please indicate that you do not have a US Passport and would like to apply for one.


How do I indicate that I lost my US Passport?

Not to worry!

If you've lost your current US Passport, we'll be provide a form that will allow you to replace and update the name on your US Passport. Prior to purchase, please indicate that you do not currently have a US Passport and that you would like to apply for one. Once you place your order, please be sure to reach out to our team

(customerservice@hitchswitch.com) so that we can provide you with all relevant info you'll need to make this update!


I made a mistake when submitting my order. How can I update my profile?

If you purchased our Print at Home package, most updates can be made via your name change dashboard (which you can access here). If you need to update your name or email address, please shoot us an email at "customerservice@hitchswitch.com" and we'll be more than happy to make the revision on your behalf.

If you purchased our Full Service or Platinum Package and your order has not yet shipped, please email the necessary update to "customerservice@hitchswitch.com" so that we can make all necessary revisions prior to shipping. If you've already received your order you can make most updates via your name change dashboard (which you can access here). If you need to update your name or email address, please shoot us an email at "customerservice@hitchswitch.com" and we'll be more than happy to make the revision on your behalf.



Video FAQ's (19)

What is the HitchSwitch Platinum Package?


I was married awhile ago. Can I still use HitchSwitch to change my name?


Does HitchSwitch ever offer any promotions or discounts?


Can I use HitchSwitch before my wedding?



HitchSwitch Basics (10)

How does HitchSwitch Work?

Our system takes the basic information you submit online to autofill the forms you'll need to change your name. Along with these autofilled forms, we'll provide a set of instructions that explain how to complete and how to submit each of the provided applications. Because we don't collect sensitive information (i.e. Social, Passport number, Driver's License number), we'll indicate which fields still require your attention and where to sign and date. For any steps that can be submitted in the mail, we'll include the address to which the application needs to be sent.

Our goal is to take the mystery out of this process - with our help you won't need to worry about where to start, which forms you'll need, how to fill out those forms, which order to submit the applications, what to include when submitting, where to submit, etc.


Is HitchSwitch only for newlyweds?

Absolutely not!

Each name change will require a document that will facilitate the update and we do NOT help to procure this document. For most of our clients, this document is the Marriage Certificate but you could also use a court-granted document, divorce decree, etc.


Will HitchSwitch help me change my first name?

It depends.

If you plan on using your Marriage Certificate to change your name, you WILL NOT be able to change your first name. The Marriage Certificate will only allow you to update your last name (to any combination of your and your spouse's current last names). If you've gone through the legal name change process and have a court granted document proving the first name change, we can absolutely help - you'll simply use the court granted document in place of the Marriage Certificate when submitting the forms we provide.


I've already started my name change. Can I still use HitchSwitch?


Because we'll never submit forms on your behalf, you can simply disregard the applications for any of the steps that you've already completed.



Platinum Package Basics (4)

I ordered the Platinum Package. How do I redeem my passport photo?

Great question!

To redeem the passport photo, you'll download the NewPassportPhoto.com app (see the below links). When prompted please select that you are currently a HitchSwitch Platinum Package client and provide all relevant information. If the coupon code doesn't automatically generate, not to worry! Please shoot us an email at "customerservice@hitchswitch.com" and we'll be happy to help.

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I'm having issues submitting my photo via the NPP app. What should I do?

Apologies for any inconvenience!

If you're having issues with the NewPassportPhoto.com app, please shoot the NewPassportPhoto.com Support Team an email at "support@newpassportphoto.com" so that they can provide you with alternate photo submission options.


How can I check the status of my passport photo?

There are two ways to track your NewPassportPhoto.com order:

1. You can check for in-app messages on the NewPassportPhoto.com app from your mobile device.

2. You can email "support@newpassportphoto.com" or your dedicated account manager so they can check the status on your behalf.


How can I access my dedicated account manager?

If you purchased our Platinum Package, you'll receive a dedicated account manager. You can reach your account manager by emailing "platinum@hitchswitch.com" or by phone at (844)639-6263 ext. 705.